Help Center

We have found that some screen protectors decrease the sensitivity of the contact tips. We advise you to remove your screen protector if your touchscreen is not functioning properly.

There are two internal UR Pro filters inside the housing which are accessed from the lever on the front. One is Magenta, the other is Red. Depending on the type of water you are shooting in (depth, distance, lighting and visibility), you will have different results with your supplied filters. Under normal conditions, we find it best to use the Magenta filter once under the water's surface. The Magenta filter also works well in pools and lakes. When you start to get deeper than 15-20 feet, the Red filter works best. Your phone's screen is a good indicator as to which filter to use depending on your current situation. 

Each housing has been pressure tested and depth rated to 100 meters (330 feet).

We are currently focused on iPhone model housings. We do intend to manufacture for other smartphones. Keep visiting our website for updates. 

Thanks for asking. We love when our customers post on Social Media! The hashtags we use and search for are:

#valstech, #h2oLenzO, #LenzO

The ValsTech team will be taking a close look at the iPhone X over the next few weeks to determine how to adapt our current housings to this exciting new model. Once we have reached a conclusion, we will be making an announcement on our Facebook page (ValsTech, Inc.) on how the design of the LenzO will be affected by these new iPhones.

There are two 1/4-20 threads on the top and bottom of the housing. You can mount a LenzO on our grip/light tray or mount a wide variety of third party lights and diving accessories onto the housing itself. You can even mount your GoPro on your LenzO! Go out there and get creative!

That depends on multiple factors. Shipping will typically take 2-5 business days for domestic orders (US and Canada) and 2 weeks or less for international orders. First, however, it must clear credit card detection, which takes 1-2 days. 

Yes, we do! 

Every LenzO housing can only fit the model of iPhone that it is named after. The LenzO for iPhone 7 is perfectly compatible with the iPhone 8 (so its name has been changed to the LenzO for iPhone 7/8) and the LenzO for iPhone 7 Plus is perfectly compatible with the iPhone 8 Plus (its name has changed to the LenzO for iPhone 7 Plus/8 Plus). If you have a LenzO for iPhone 6/6s or a LenzO for iPhone 6 Plus, you can purchase a conversion kit that will convert your housing into one that is compatible with both the iPhone 7 and iPhone 8 or iPhone 7 Plus and iPhone 8 Plus, depending on the model. Our Plus housings cannot convert to standard housings and vice versa. 

Yes, you can! You can select from multiple shipping options during your purchase. Just to be safe, we recommend that you send us a message through our website to specify the date before which you need to receive the housing. Even priority orders will need to clear fraud detection, which takes 1-2 days.

Not to worry! Some orders will get flagged if they are international or if the customer orders from a sizeable distance away from their billing address. We will send you a message that asks for additional information to validate your identity and the purchase.

Yes, you are! Please be aware the international orders are sometimes subject to additional fees when they are cleared through customs. The customer is responsible for paying these fees.

In order to request a return, just send an e-mail to sales@valstech.com to receive an RMA Number. No unauthorized returns will be accepted. Once you receive the RMA Number, you'll be asked to ship the housing to the following address: 

ValsTech, Inc. 

9965 Av. Lausanne 

Montreal Nord, Quebec H1H 5A6 (Canada)

All returned items must have an accompanying tracking number.

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. A 15% restocking fee will be charged on all items that are accepted as returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For any questions on our policy, feel free to send us a message on our website.